[China Glass Network] Many times, the sales people we see are often unable to calm down when customers ask for some price or have objections to the product. Some of them are too direct to respond to the customer's doubts, then one such result is that your order must be blown.
For example, I can't sell this price. This sentence is undoubtedly a cold water for customers to continue to bargain. If it is a peaceful customer, it may not care, but if it is a power customer, 80% will turn away.
Answers like this are like "no" and "can't do". As a sales, don't give customers the opportunity to bargain, even if you can't do it, you should talk about it sincerely.
"This price sells me not to make money." This is also a sentence that should not be said as a salesperson. Customers will think that you need to make a lot of money to provide his services. Although we as a salesperson, making money is more basic, but customers I don't think about things like this. They think that you are making money even if you are cheap. Don't say this, or customers will feel like being slaughtered.
"The downside of this product is too XXX"
As a salesperson, the same sentence can't say "Sometimes customers ask us where the defects of our products are." What they really mean is to let you tell him that this product is very good, not to let you cancel his buying enthusiasm, you can It is said that the bad point of this product may be too complicated for the elderly.
So as a salesperson you must learn to talk. This will not only bypass the psychological barriers of the customer but also effectively guide the customer's purchase needs, then your success is achieved.
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